Return & Refund Policy
Effective Date: May 14, 2026
At brevikshop, we want every customer to enjoy a smooth and satisfying shopping experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process in accordance with the terms outlined below.
STANDARD RETURN POLICY
You may request a return within 30 days after receiving your order if you are not completely satisfied with your purchase.
To qualify for a return, the item must meet our return requirements and be received by our team for inspection. Once your return has been approved, a refund will be processed to your original payment method.
Please note:
- Original shipping fees are generally non-refundable unless required by applicable laws.
- Return policies may vary during special promotions, holiday sales, clearance events, or limited-time offers.
- Products purchased through third-party marketplaces, retailers, or other sellers must be returned according to the return policy of the original seller.
HOW TO REQUEST A RETURN
To begin a return request, please contact our customer support team:
Email:
support@brevikshop.com
Please provide the following information:
- Order number
- Email address used during checkout
- Name of the product you wish to return
- Reason for requesting a return
- Photos or additional details if applicable
After reviewing your request, our customer service team will provide return instructions and guide you through the next steps.
Please do not send any products back before receiving return approval from our team.
Unauthorized returns may not be accepted or may delay the refund process.
RETURN CONDITIONS
To be eligible for a return, products should generally meet the following conditions:
- Returned within 30 days of delivery;
- Unused or gently used;
- In original condition;
- With original packaging and included accessories when applicable.
Returns may be refused or partially refunded if products are:
- Damaged due to improper use;
- Modified or altered after delivery;
- Missing original parts, accessories, or packaging;
- Returned without prior approval.
Certain items may not be eligible for return due to hygiene, safety, or product-specific considerations. Any applicable exclusions will be communicated before processing your request.
DAMAGED PRODUCTS
If your order arrives damaged, please contact us within 14 days of delivery.
Please email:
Subject:
DAMAGED ORDER
Include:
- Order number;
- Description of the damage;
- Clear photos or videos of the damaged product;
- Photos of the shipping box and packaging if available.
After reviewing the information, we will determine the appropriate solution, which may include:
- Replacement of the damaged item;
- Refund;
- Other reasonable resolution depending on the situation.
DEFECTIVE OR WRONG ITEMS
If you receive a product with a manufacturing defect or an item different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number;
- Description of the problem;
- Photos or videos showing the issue;
- Packaging photos if relevant.
Our support team will review your request and provide instructions for replacement, refund, or other available solutions.
MISSING ITEMS
If your package arrives with missing products or incomplete items, please contact:
Email:
support@brevikshop.com
Subject:
MISSING ITEM
Please include:
- Order number;
- Name of the missing item;
- Details of the products received;
- Photos of the package contents when possible.
Please note that some orders may be shipped separately. Before reporting missing items, please check all tracking updates and shipment notifications associated with your order.
REFUND PROCESS
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method;
- Processing time depends on your bank, card issuer, or payment provider;
- It may take several business days for the refund to appear in your account.
Shipping charges are not refundable unless required by law or agreed upon by brevikshop.
RETURN SHIPPING COSTS
Customers are generally responsible for return shipping costs unless:
- The product arrived damaged;
- The product was defective;
- We sent the wrong item;
- The return is caused by an error on our part.
Before sending any return, please contact our support team to confirm the correct return procedure.
Please do not send packages to our business address unless specifically instructed by our customer service team.
PROMOTIONAL ORDERS & SPECIAL OFFERS
Orders placed during promotional periods, including:
- Holiday sales;
- Discount campaigns;
- Bundle deals;
- Free gift promotions;
- Clearance events;
may have additional return conditions.
If a promotional order includes free gifts or bundled items, those items may need to be returned together with the original purchase depending on the promotion terms.
THIRD-PARTY PURCHASES
If you purchased a brevikshop product through another retailer, marketplace, or third-party seller, please contact the original seller directly for return, exchange, and refund assistance.
Returns for third-party purchases are handled according to that seller’s policies.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible:
Email:
support@brevikshop.com
We will make reasonable efforts to process cancellation requests before your order enters fulfillment.
However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery according to this Return & Refund Policy.
CONTACT US
If you have any questions regarding returns, refunds, damaged products, defective items, incorrect shipments, or missing items, please contact us:
Store Name:
brevikshop
Legal Business Name:
Silver cork INC
Email:
support@brevikshop.com
Phone:
+1 732-921-2376
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM ET
Business Address:
965 Idalia St Aurora CO 80011 US
Website:
https://brevikshop.com